These answers cover the usual steps from checkout to delivery and after-sales help. Read the full policy pages for the complete terms and your applicable consumer rights.
Before I order: where can the parcel go?
To addresses in Canada only, including all 13 provinces and territories. There is no international delivery option at present.
What will Standard Shipping cost?
Nothing: Standard Shipping is $0 CAD for Canadian delivery, with no minimum basket value.
Which cards can I use?
Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover are accepted. Available payment options are shown during checkout. The transaction is in CAD and the final total displays applicable taxes and discounts.
Why does a payment look pending?
The payment provider can display an authorization while processing is taking place. The order status and payment institution affect when the final charge is shown. Ask us about an unfamiliar transaction using the order reference; never send a complete card number.
When should I expect delivery?
Allow the normal 1–2 business days for processing, followed by an estimated 4–6 business days in transit after dispatch. The combined normal estimate is 5–8 business days. Weekends and applicable holidays are excluded, and the estimate is not a guaranteed date.
I entered a wrong address or want to cancel. What next?
Contact us immediately with the order reference. We will check if processing or dispatch still allows a change. If the parcel has left, return instructions may apply; applicable legal cancellation rights remain unaffected.
How do I follow up on a shipment?
Keep any tracking and shipment information provided. Tell us about a delay, apparent loss, a wrong delivery location or a delivered scan when the parcel cannot be found so we can investigate and explain the next step.
Can I return an item that does not suit me?
Request an eligible return or exchange within 30 days of receiving it. For a change-of-mind request, the item must be unused and in its original condition and packaging. Have the order reference or another proof of purchase ready.
Do I need to pay to send an approved return?
We cover approved eligible return or exchange shipping through a prepaid label or another free arrangement. There is no restocking fee. Wait for approval and the supplied destination; the business contact address is not automatically a returns warehouse.
What happens if the goods have a problem?
Describe the damage, defect, incorrect item or missing item, adding photographs where helpful. We will review the problem and arrange a refund, replacement or other suitable remedy, without removing mandatory consumer protections.
When is the refund processed?
An approved refund is processed within 10 business days after the returned goods are received and reviewed, using the original payment method. Further posting time can be needed by your bank or payment institution.
Where can I ask another question?
Email support@vuoriptq.shop, call 6045619614, or use the Contact page. The recorded business contact address is 43 Hanna Ave, Toronto, Ontario, M6K 1X1, Canada. For a privacy request, tell us the action you are asking about without sending unnecessary sensitive information.