Refund policy

Need to return or exchange something from vuoriptq? Start by contacting our support team within 30 days of receiving the delivery. Tell us your order number, the items concerned and whether you would prefer a return or exchange. Another proof of purchase can be used if you do not have the order number.

Before sending a parcel

Wait for our approval and the instructions for your particular return. We will supply the destination and a prepaid label or another arrangement that makes the approved return shipment free for you. The business address displayed on this website is for contact purposes; it should not be used as a return destination unless we specifically instruct you to use it.

Our 30-day change-of-mind offer

Eligible items must be unused, in their original condition and in their original packaging. Keep the proof of purchase and protect the goods while preparing the return. We cover the return shipping for approved eligible returns and exchanges. There is no restocking charge. This is our store offer, not a statement that every Canadian purchase has an identical statutory return period.

If there is a problem with the item

A damaged, defective, incorrect or incomplete delivery requires a separate review of the problem. Send a description and, if useful, photos of the goods and packaging. We will work with you on a refund, replacement or other suitable remedy. Ordinary change-of-mind requirements do not remove the protections that apply to faulty or misdescribed goods under law.

After the return arrives

We review the returned goods and process an approved refund within 10 business days after receipt and review. The payment goes back through the original payment method. An exchange is subject to the requested replacement being available; if it is not, we will discuss the available solution with you. Your payment institution may take further time to post a refund, so the store processing period is not a guarantee of a particular bank posting date.

Changing an order instead

Tell us quickly if you would rather amend or cancel an order. We will check what is possible at its current processing or shipment stage. If it has already been dispatched, return instructions may be needed. Any cancellation, refund or other remedy required by applicable consumer law remains available.

Questions for vuoriptq can be sent to support@vuoriptq.shop or discussed by telephone at 6045619614. Business contact address: 43 Hanna Ave, Toronto, Ontario, M6K 1X1, Canada.